Five safeguards listed

Play Responsibly: Set Your Limits at Silversands Casino

Play only from 18, knowing that deposit limits, loss limits, session time reminders, self-exclusion and reality checks already sit in your account.

Set a Deposit Limit

MGA licensedOperating under license MGA/B2C/676/2009 since 2009, audited by eCOGRA and BMM Testlabs.

First Look Around

Which Basics Matter Most Here?

The worry that limits are hidden or hard to find ends with these four lines.

Minimum Age18+

LicenseMalta Gaming Authority, MGA/B2C/676/2009

Gambling Helpline Aotearoa0800 654 655

Limit Questions[email protected]

Five Options Listed

A Pace You Choose Beforehand

Silversands Casino puts five controls in every account, ready before the first spin and not after a loss.

Set Your Own Ceiling

Cap what leaves your wallet before a session begins; switch it on when a night out is starting to feel like a monthly bill.

What Can a Night Cost?

Put a floor under how much a session may take from you, and turn it on before the first hand rather than after a hard night.

Set a Nudge

A gentle nudge arrives while you play, so an evening keeps its shape; set it when hours slip past without your noticing.

Step Away Entirely

New Zealand keeps no national register, so an exclusion is set here in your account; choose it if gambling has stopped feeling like something you decide.

Reality Checks

A short summary of time spent and money moved appears as you play; switch it on to keep the numbers in front of you, not afterwards.

Four Short Moves

A Ceiling You Choose in Minutes

Here is the whole path from opening your profile to seeing the new figure confirmed.

Open Your Profile Menu

Open your profile from the account menu and look for the section that holds your limits, not your payment details.

Deposit or Loss Cap?

Choose between a deposit cap or a loss cap, depending on what you want to hold steady over the weeks ahead.

Choosing Your Window

Pick how long the figure should apply and confirm; longer stretches give you more room to notice how the pattern feels.

Checking the New Figure

Save the change and reopen the limits page to see the new figure there; if it is missing, ask support before you play on.

When an Evening at the Tables Stops Feeling Light

Catching these signs early keeps play what it should be: entertainment with a cost attached. Setting one limit, or taking a pause, is the first step, and it can start before a losing night.

If any of these feel familiar, it is worth acting on them rather than waiting.

Spending money you had set aside for bills
Chasing a loss with a bigger deposit
Losing track of how long you have played
Hiding your play from people close to you
Borrowing to keep playing this week
Feeling restless when you cannot play
Playing to fix a bad mood

When Someone You Love Plays Too Much

Show Photo ID at Sign-Up. Nobody under 18 can hold an account with us, so be ready to show photo ID. The same proof of identity is requested before your first withdrawal is released.

Before Play, Not After. A gambling block on a shared phone or laptop helps keep play away from children. Install one before accounts exist, and agree as a household which devices it covers.

Talk First, Then Call. Choose a quiet moment, speak about what you have noticed rather than about blame, and let the person respond. Gambling Helpline Aotearoa takes calls at any hour and is free to ring.

A Day Off or a Long Goodbye

A Shorter Break, Already Decided. A time-out closes your play for a short stretch of hours or days, chosen in your casino account under responsible gambling. Logging in during it is blocked, and access returns on its own once the period runs out.

A Stop You Cannot Undo. Self-exclusion shuts your access for a long period, up to two years, and cannot be lifted early. You set it in your casino account, and the decision is final for the whole term you pick.

No Register Here, Only Your Account. New Zealand keeps no national register for this. Self-exclusion therefore lives in your casino account, and the Gambling Helpline Aotearoa can walk you through support alongside it, whatever period you choose.

Support Is Close

Free, Confidential Support Nationwide

Worrying that asking for help costs money or becomes public is the fear we can put down first.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa answers around the clock, free of charge, for players and for relatives, with confidential talk and a free text option. Details sit alongside this text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through eighteen clinics nationwide, for people who gamble and the family around them. Counsellors answer on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information site, covering signs of harm, practical tips and a finder for local support, written for players and their whanau. safergambling.org.nz

Support Made Clear

When You Want to Step Back

By the end you will know how to change, pause or close your account yourself.

Once I have self-excluded, can that be undone before the period ends?+

No. A self-exclusion runs for the whole period you chose when you set it, and nothing in your account can shorten it. Treat it as a promise to yourself that stays in place, so pick a stretch of time you can genuinely live with.

Where do I go if I want a different deposit or loss limit?+

Your limits live in the same part of your account where you first set them. Open that section and choose the new figure there; you keep full control of your own ceiling at any time.

How do I shut my account down for good rather than pausing it?+

Contact the support team at [email protected] and ask for a permanent closure. They will confirm what happens to your balance and your details so nothing is left open or unclear.

Do the limit settings work the same way in the mobile version?+

Yes. The mobile view holds the same account section, with the same deposit and loss controls, so a smaller screen changes nothing about the options open to you.

What does a break actually change, and how soon can I play afterwards?+

A break closes play for the span you select and lifts on its own once that span is over, with no request needed from you. Nothing else in your account alters, and play is possible again when the break you set expires.