+64 9 634 2519Malta MGA/B2C/676/2009
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Answers in minutes, not days

Contact Silversands Casino and talk to a real person

Reach our team by live chat, e-mail or phone any hour of the day, seven days a week, and someone replies in minutes.

Get help now Licensed by Malta Gaming Authority
Paid today
742,818 NZ$
8,218 Players online
MGA licensedOperating under license MGA/B2C/676/2009 since 2009, audited by eCOGRA and BMM Testlabs.
Fast payoutsAverage withdrawal in 24 minutes, up to NZ$43,000 per transaction, NZ$29M paid weekly.
Data protectedYour details secured with 256-bit AES encryption, the same standard used by banks.
Pick what suits you

Which way should you reach us?

Here is the fastest route for your question and how quickly each one answers.

Answers in about two minutes
Best for a quick answer to a bet, bonus or login question, and a person picks it up in about two minutes, day or night.
Open chat
E-mail our team
Send the details to [email protected] and expect a reply within about six hours; good for documents, screenshots and anything you want in writing.
Write to us
Can you call us?
Call +64 9 634 2519 (NZST) when you want to talk it through; calls are usually answered in around five minutes, any hour.
Call us
Keeping it local

Support built around New Zealand hours

When you want help that fits New Zealand clock and language, this is what you can count on.

Reaching us

NZ phone line+64 9 634 2519
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who oversees us

Regulator and licenceMalta Gaming Authority, MGA/B2C/676/2009

If play hurts

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Free Support Beyond the Table: What Changes

Some nights the worry sits heavier than the wager. If that happens to you, three independent New Zealand organisations listen without judgement. Their services cost you nothing, sit apart from Silversands Casino, and nothing you tell them travels back to us.

Problem Gambling Foundation of New Zealand. Counsellors here talk through the pressure gambling is putting on your money, your family and your mood, free and confidentially.

Gambling Helpline New Zealand. A trained voice answers day or night when you want someone to talk things through before placing another bet.

Multi-Venue Exclusion Programme. This programme keeps a single exclusion request working across many venues at once, so the boundary holds wherever you go.

Read more
Straight to the right desk

Send your message to the desk that owns it

After a glance at this table, your message goes to the desk that can act on it.

Your account

General support[email protected]
Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints and disputes[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]
Four numbers to know

Someone is on the line, always

Silversands keeps the desks staffed through the night, so a question at 3am is still answered quickly.

Live chat

Chat open hours24 hours a day, 7 days a week
Chat first reply2 minutes
Time zone shownNZST

E-mail

E-mail address[email protected]
E-mail reply6 hours

Phone

Phone number+64 9 634 2519
Phone waiting time5 minutes
Sorted in a moment

Silversands Casino answers before you ask twice

Settles the details players ask about most, so you can stop wondering and get on.

trustHow long does verification take before I can withdraw?+
Once your photo ID, proof of address and card image arrive, checks usually wrap up inside seventeen hours. Sending clear, uncropped pictures the first time is the quickest way through, and we let you know the moment it clears.
trustWhy should I trust the licence this casino holds?+
Every account here sits under Silversands Casino Ltd., licensed by the Malta Gaming Authority as MGA/B2C/676/2009 since 2009. That licence means our games and payout handling are audited by BMM Testlabs, eCOGRA and GLI.
trustWhere can I find someone who speaks my language?+
Between us we answer in English, German, Finnish and Norwegian, around the clock. English runs right through every shift, so a New Zealand player is never waiting for a translator to come on.
trustWhere do I go when the answer I got was not good enough?+
Should a reply leave you unsatisfied, ask for the matter to be escalated to a supervisor, then write to [email protected] with the details. If our final response still falls short, you may take it to the Malta Gaming Authority.
trustWhat if I would prefer to close my account?+
Should you decide to stop playing here, ask live chat or e-mail us to close the account, and we will confirm in writing once it is done. Any balance still on the books is returned to you first, and self-exclusion is available if you would rather a firmer barrier.
trustCan I ask for a copy of my data, or have it deleted?+
You can, at any time. Send a request from your registered email address to [email protected] for a copy of the personal data we hold or for its deletion, and we confirm identity before acting on it.
Know who holds the licence

You deserve to know the name behind it

Silversands has been licensed in Malta since 2009, and the details below are the ones to keep.

The company

Legal nameSilversands Casino Ltd.
Company numberC-48345 (Malta)
Registered addressTriq il-Kbira, Birkirkara

The licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/676/2009

Write to us

Support e-mail[email protected]

Have these details ready before you contact support

Gathering these five details first means the desk can act on your message straight away.

  • Your registered e-mail address
  • The payment method you used
  • Reference or transaction number
  • Photo ID, if verification is pending
  • A short timeline of what happened
Four steps, in order

Not a dead end, but a route

By the last step you will know exactly who reviewed your case and where it was sent next.

Where do I send my complaint?
Send the details of what went wrong to [email protected]. Our team records the case, checks the account history and confirms in writing that it has been logged.
What happens after I write in?
Silversands replies with findings and, where something was handled poorly, what we will do about it. Read the reply carefully and say plainly if a point is still unresolved.
Can someone higher up look at this?
If the answer leaves the matter open, ask for it to be escalated to a senior manager. That manager reviews the file again and gives you a final position from the casino.
Taking it to the regulator
Still unhappy after that final position? You may take the case to the Malta Gaming Authority, the regulator named on this page, and it reviews disputes independently of us.

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