Before your first cash-out

Silversands Casino: what does the account verification involve?

Every licensed casino must confirm who you are, so expect the check to take up to 17 hours from upload to clearance.

Start verification now

MGA licensedOperating under license MGA/B2C/676/2009 since 2009, audited by eCOGRA and BMM Testlabs.

Six facts

What your KYC check covers

By the time you open your account and upload the first file, these six lines tell you what to expect.

Who checks

Silversands Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/676/2009

How long

17 hours

Becomes required

Before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

How it runs

Four moves to a check that clears

Follow these four stages and your file goes through without a second request.

Open the documents area

Once you log in, open your profile and find the documents area before you do anything else. Watch for the named slots, since each one expects a specific file.

Can a phone photo work?

A clear phone photo of your photo ID is enough, as long as all four corners sit inside the frame. Avoid glare from a lamp and avoid scans folded down the middle.

Your card, last digits hidden

Photograph the front of your payment card with the middle digits covered, keeping your name visible. You gain a file that matches the card you deposited with.

17 hours, then cleared

Send the files and leave them untouched while the team reviews, which can take up to 17 hours. Keep an eye on your inbox for a note asking for a sharper copy.

At the upload screen

Which files get you cleared?

You will have checked each file against its row and know exactly what to photograph.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, clear photo, unexpired

Proof of address

ConfirmsWhere you live in New Zealand

Copy showsYour name and address, dated recently

Payment card image

ConfirmsThat the card is yours

Copy showsFront of card, middle digits covered

Mid-withdrawal

Points where the identity check begins

Read this at the point a request lands in your inbox and you wonder why now.

Why me, why now?

At the moment you ask for a higher spending ceiling, the licence obliges us to confirm you can sustain it, so photo ID and a proof of address are requested.

First sign-up on a new profile

At the moment your profile says you are 18 or over, the age rule under the licence has to be confirmed, which means a photo ID with a visible date of birth.

From routine to reviewed

Once a payment is far beyond your usual pattern, the licence requires a closer look, so we ask for photo ID and may follow up with the source of funds papers.

The first cash-out checkpoint

Before the first withdrawal leaves, the licence requires a completed identity check, so photo ID, proof of address and a payment card image are gathered at that stage.

Show where the money comes from

By the time you reach this point, our Malta Gaming Authority licence MGA/B2C/676/2009 has obliged us to trace where deposited money began. Silversands Casino Ltd. applies that duty to every player it can, so a source of funds request is standard procedure rather than a suggestion of wrong doing on your part.

Depending on your answer, one or more of these may be needed alongside your identity check.

Recent bank statements
Payslips from your employer
Tax return summary
Proof of a property sale
Pension or benefit letter

Why yours came back

Replace the old bill. An address paper dated too far in the past no longer proves where you live today, so the review team sends it back. Request a fresh bill from the provider Use one issued in the last three months

Then and now, mismatched. A name spelled differently, or a different address on the card, breaks the link to your profile and cannot be accepted. Check the spelling against your ID Correct the profile before resending

Photograph the paper original. A screen grab loses the texture and edges a reviewer needs, so a captured image is turned down even when the content is right. Photograph the original document itself Shoot in good light from above

Withdrawal pending

Learn what the check asks first

The moment a payout stalls, six short answers tell you what the check still wants.

Which licence sits behind this casino, and what is its number?+

The Malta Gaming Authority licenses the site, and its number is MGA/B2C/676/2009. That permission was issued in 2009 to Silversands Casino Ltd, company C-48345, and it covers every game and payment here.

When will I need to send my documents in?+

By the time your first withdrawal is processed, the check has to be finished, and the casino may ask at registration or at the first deposit. Keeping the three files ready means the payout does not sit and wait.

What is the source of funds check actually for?+

Source of funds is a routine duty that comes with the Malta Gaming Authority licence and the wider fight against money laundering. No accusation sits behind the questions; they simply record where your deposits came from.

What happens if one of my files gets rejected?+

After a refusal, the note names the single point that failed, so a fresh copy of that document fixes most cases. Take the new image in daylight, then email [email protected] if the note stays unclear, rather than uploading the identical file again.

How is my ID file protected once you have it?+

Once your file lands, it is held behind 256-bit AES encryption. Only the team that runs the check can open it, and [email protected] answers anything about your data.

Does a name change on my ID cause a problem?+

Yes, it does. Send photo ID in the current name beside proof of address that carries the same name, and mention the change to [email protected]. Both files then read alike and the check clears.